Privacy Policy - Mumbai Artisanal Furniture Co.
At Mumbai Artisanal Furniture Co., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our online platform, custom design services, and retail operations. We adhere to applicable data protection laws and regulations.
Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: This includes your name, address, email address, phone number, and payment information (e.g., credit card details) when you make a purchase, request a quote, or engage in our custom design services.
- Project-Specific Information: For custom furniture design, restoration, or interior design consultations, we may collect details about your preferences, design ideas, space dimensions, photographs, and other specifications relevant to your project.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platform, which helps us to process your inquiries and orders.
- Website Usage Data (Non-Personal): Information about how you interact with our online platform, such as browser type, operating system, IP address, pages visited, and time spent on our site. This data is aggregated and anonymized and does not directly identify you. We use cookies and similar technologies for this purpose.
How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: Fulfilling orders for custom furniture, traditional woodworking, antique restoration, bespoke cabinetry, and retail sales. This includes processing payments, shipping products, and managing project timelines.
- Customer Support: Responding to your inquiries, providing customer service, and addressing any issues or concerns you may have.
- Personalization: Tailoring our custom design and interior integration services to your specific needs and preferences.
- Marketing and Promotions: With your consent, sending you updates about new products, services, promotions, special offers, and events related to Mumbai Artisanal Furniture Co. You can opt-out of these communications at any time.
- Internal Operations: Improving our products, services, and online platform; conducting data analysis; and enhancing our operational efficiency.
- Legal Compliance: Complying with applicable laws, regulations, and legal processes.
Disclosure of Your Information
हम आपकी जानकारी को निम्न के साथ साझा कर सकते हैं:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping and delivery, IT services, and marketing support. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Wholesale Clients (Hotels and Resorts): For wholesale supply agreements, limited necessary information might be shared to facilitate order fulfilment and delivery.
- Legal Requirements: When required by law or in response to valid legal requests, such as court orders or government regulations.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate privacy safeguards.
Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, secure servers, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: Request access to the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to Be Forgotten): Request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request the restriction of processing your personal data under certain conditions.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
- Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on this page with the revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mumbai Artisanal Furniture Co.
12B, Bandra Artisan's Lane,
Near Linking Road,
Bandra West,
Mumbai, Maharashtra, 400050,
India.